Frequently asked questions.
Answers about pickup and delivery, turnaround, pricing, dry cleaning, laundry, tailoring, stains, and household items.
Pickup & Delivery
Questions about scheduling, service area, timing, and delivery.
Do you offer pickup and delivery?
Yes. Hattan offers free pickup and delivery within a 10-block radius of 141 3rd Avenue.
How do I schedule pickup?
You can use the schedule pickup page to check your address and submit a pickup request. Hattan will call or text you to confirm timing.
Is pickup automatically confirmed after I submit the form?
No. The request is sent to Hattan, then we call or text you to confirm timing. This helps avoid confusion if the store is busy, closed, or your address needs a route check.
What if I am outside the 10-block pickup zone?
Call us at (212) 477-1740. We may still be able to help depending on route, timing, and order size.
Do I need to be home for pickup?
If you are in a doorman building or have clear pickup instructions, you may not need to be home. Add instructions when scheduling, and we will confirm details before pickup.
Pricing
Questions about base prices, variations, and quotes.
Where can I see your prices?
You can view common starting prices on our pricing page.
Do prices ever change from the listed price?
Base prices cover standard items. Specialty fabric, heavy weight, trim, lining, or extra work may affect pricing, and meaningful differences are discussed before charging more.
Why do some items need to be priced in person?
Some garments have special fabric, lining, trim, beading, leather, suede, fur, down fill, or unusual construction. Seeing the item lets us quote it fairly and avoid surprises.
What if I do not see my item listed?
Call or text (212) 477-1740, or bring the item in, and we will confirm pricing before cleaning.
Dry Cleaning
Questions about garments, turnaround, and special care.
What items do you dry clean?
We clean suits, dresses, coats, sweaters, blouses, slacks, skirts, jackets, and many delicate garments. Special fabrics or heavily detailed pieces may need individual review.
How fast is turnaround?
Most cleaning is typically ready in 2–3 days. Call first for rush requests or special items.
Should I point out stains?
Yes. Pointing out stains helps us treat them properly. If you know what caused the stain, tell us when you drop off or include it in the pickup notes.
Can every stain be removed?
No cleaner can guarantee every stain will come out. The result depends on what caused the stain, how long it has been there, fabric type, and whether anything was used on it before cleaning.
Wash & Fold
Questions about everyday laundry service.
How is wash and fold priced?
Wash and fold is priced by the pound, with an 8 lb minimum. Visit the pricing page for current starting prices.
Can I request hang dry or low dry?
Yes. Add the request in your pickup notes or tell us when dropping off. Special drying instructions may affect pricing or turnaround.
Can I include bedding or towels?
Yes. Bedding, towels, and household laundry can usually be included. Larger household items may be priced separately depending on size and care needs.
Shirt Laundry
Questions about laundered and pressed shirts.
Do you launder and press dress shirts?
Yes. Dress shirts can be laundered and pressed on hanger or boxed.
Should I choose hanger or boxed?
Most customers choose hanger service. Boxed shirts are available by request and are useful for storage or travel.
Can you press shirts with crease preferences?
Yes. Include your preference in the notes or tell us when dropping off, especially for sleeve creases, starch preferences, or special instructions.
Tailoring
Questions about alterations, repairs, and fitting.
Should I call or come in for tailoring?
For tailoring, visiting the store is usually best so we can inspect the garment and understand the fit or repair needed.
How are alterations priced?
Alterations are quoted individually based on the garment, fabric, and work involved.
Can you do hems and repairs?
Yes. We can help with hems, repairs, adjustments, and professional alterations. Bring the garment in so we can confirm what is possible.
Stains & Special Items
Questions about stains, delicate garments, and household items.
What should I do if I spill something on a garment?
Blot gently if needed, avoid rubbing, and bring it in as soon as possible. Do not apply random household products, because they can set the stain or damage the fabric.
Do you clean household items?
Yes. We clean comforters, blankets, draperies, cushions, covers, and other household items. Some pieces need individual pricing based on size and material.
Do you clean leather, suede, fur, silk, velvet, or cashmere?
Some specialty materials require special handling and individual review. Call first or bring the item in so we can inspect it properly.
Still have a question?
Call Hattan and we’ll help you figure out the best next step for pickup, stains, tailoring, special garments, or pricing.
Schedule pickup, call us, or visit the store.
Dry cleaning, laundry, tailoring, and household items from Gramercy’s trusted neighborhood cleaner since 1977.